Cancellation & Refund

At HOMA, we are committed to providing you with a seamless and satisfying experience with our smart flour mills. Our products are crafted with advanced technology and precision to ensure long-lasting performance. To maintain the highest standards of quality and service, we have a clear policy regarding order cancellations, refunds, and shipping.

Order Cancellation

We understand that purchasing a HOMA Atta Chakki is a well-thought-out decision, and we appreciate your trust in us. Customers have a 24-hour window from the time of purchase to cancel their order. If a cancellation request is made within this period, a full refund will be processed. After this period, cancellations will not be accepted as the order will already be processed for dispatch. We encourage customers to carefully review their purchase before finalizing the order.

7-Day Doorstep Demo Guarantee

At HOMA, we stand by the quality and performance of every machine we ship. That's why every HOMA Atta Chakki comes with a 7-Day Doorstep Demo Guarantee: try it in your own kitchen, and if it doesn't perform as promised, we'll make it right.

To qualify for the guarantee:

  • The claim must be raised within 7 days of delivery.
  • The issue must relate to [product performance/defect — confirm exact scope: e.g. grinding quality, motor function, noise levels] observed during normal use.
  • The machine must be presented in the condition it was demoed in, with all original accessories and packaging.

If your HOMA Atta Chakki doesn't meet these standards within the 7-day window, we'll offer [repair / replacement / refund — confirm which options apply, and in what order] at no extra cost.

Warranty Claims Procedure

If you experience an issue with your HOMA Atta Chakki after the 7-day window, here's how to file a warranty claim:

  1. Contact us via [WhatsApp/phone/email — confirm channel] at [contact detail] with your order ID and a description of the issue.
  2. Share proof — photos or a short video of the issue, as requested by our support team.
  3. Verification — our team will review your claim within [X business days] and confirm next steps.
  4. Resolution — approved claims are resolved via [repair at doorstep / replacement part / unit replacement] within [X business days] of verification, at no cost to you for issues covered under warranty.

Refunds, where applicable, are processed to the original payment method within 5–7 business days of approval.

Refund Policy

At HOMA, we prioritize customer satisfaction and stand by the quality of our products. However, due to the nature of our atta chakki and its commitment to hygiene and performance, we do not offer refunds on any purchases. Once the product is delivered, it cannot be returned or refunded.
However, HOMA offers a 24-hour cancellation window for a full refund. After this period, cancellations are not accepted as the order is processed for dispatch. Refund will be processed and credited back to the original payment method within 5-7 business days.