Cancellation & Refund

At HOMA, we are committed to providing you with a seamless and satisfying experience with our smart flour mills. Our products are crafted with advanced technology and precision to ensure long-lasting performance. To maintain the highest standards of quality and service, we have a clear policy regarding order cancellations, refunds and warranty claims.

Order Cancellation

We understand that purchasing a HOMA Atta Chakki is a well-thought-out decision, and we appreciate your trust in us. Customers have a 24-hour window from the time of purchase to cancel their order. If a cancellation request is made within this period, a full refund will be processed to the original payment method within 5–7 business days. After this period, cancellations will not be accepted, as the order will already be processed for dispatch. We encourage customers to carefully review their purchase before finalizing the order.

Refund Policy

Due to the nature of our atta chakki and our commitment to hygiene and performance, HOMA does not offer returns or refunds once a product has been delivered. The only refund we offer is for orders cancelled within the 24-hour cancellation window described above.

If your HOMA Atta Chakki is not working properly, we will offer a replacement once our team has verified the issue. To request one, contact us on WhatsApp at +91 97859 16000 with your order ID and photos or a short video of the problem. Our team will review your request and guide you through the next steps.

Warranty Claims

Every HOMA Atta Chakki comes with a 10-year warranty on the motor. To activate your warranty, register your device on the HOMA app.

If you experience an issue with your HOMA Atta Chakki, here's how to raise a warranty claim:

  1. Contact us on WhatsApp at +91 97859 16000 with your order ID and a short description of the issue.
  2. Share proof: send photos or a short video of the issue, as requested by our support team.
  3. Verification: our team will review your claim and confirm the next steps with you.
  4. Resolution: approved claims for issues covered under warranty are resolved at no cost to you.